Am I really going to be locked in the room?
Don’t worry… there is an exit button that will allow you to exit at any time. You are not literally locked inside the room.
Do you serve alcohol?
We do not serve alcohol. Our games are exciting and fun on their own without the added buzz. Besides… the games are tricky, and you need every ounce of the reason you have.
What is your cancellation policy?
All bookings and games are non-refundable unless you purchase cancellation protection. Otherwise, cancellations, no-shows, and late arrivals will not be reimbursed. You may transfer your ticket to another person.
Are there any age or physical restrictions?
Regarding age restrictions, Floor 23 participants MUST be 12 and over. For the rest of the games, we book ages 7 and over. While most of our experiences are family-friendly (and lots of fun for kids), the games are made primarily for 12 and over minds. An adult must accompany anyone under 16 in the room and all under 18 must have a waiver signed by a parent/guardian.
The rooms may require crawling, bending, and other physical activities. We do have experiences that are handicapped accessible, so reach out to us to find out which game fits your group.
How early should I arrive?
Please arrive at least 15 minutes before your reserved time. We have to stick to a strict schedule, so you may not have the full allotted time for your experience if you are late.
Can I take photos or videos in the room?
No. Cameras or cell phones are not allowed in the rooms.
Can you host parties or corporate groups?
We can have around 55 people playing simultaneously, and we have a 1000 sq ft party space for the rest of your group to hang out in. We can hold more in our facility and have hosted groups of 200 people, so contact us today to talk about your party or team-building event, and we’ll get you taken care of!
Will other people be with me?
All of our games are 100% private, so it’s only you and your friends or family.
What do I need to bring with me?
All you need to bring is your brain and yourself. Everything you need to complete the room is already in there. No bags or cell phones are allowed in the rooms.
I've already done one of your rooms. Can I do it again?
We build our games so you can only attempt them once. Fortunately, we have 5 different experiences to choose from, and we continuously develop new games!
Are the rooms hard?
You’re not expecting a cakewalk, are you? Our rooms have just under a 30% success rate of escaping. We will watch you as you play and will be available to give further clues if you need them to help move you along.